Shipping & Delivery Policy
Read details about shipping options, processing times, custom orders, international transport, and order tracking.
Fast Processing
In-stock items ship within 24-48 hours of purchase.
Worldwide Shipping
Premium global courier partners reach customers everywhere.
Insured Packaging
High-value saddles and coats are packed to avoid crease/damage.
1. Order Processing Timeline
Standard (in-stock) products are verified, packaged, and shipped within 1-2 business days.
Custom & Tailored Orders: Custom show shirts, customized show jackets, and handcrafted saddles require a manufacturing lead time. Lead times range between 3 to 6 weeks depending on craftsmanship detail. Our support team keeps customers informed via email/WhatsApp during production.
2. Shipping Rates & Delivery Estimates
We offer free standard shipping on orders over a specific threshold (refer to the banner on the home page). Shipping fees for other orders are calculated at checkout based on weight and destination.
| Destination | Service Type | Estimated Delivery | Starting Rate |
|---|---|---|---|
| Domestic | Standard Express Courier | 3-5 Business Days | Calculated at Checkout / Free over $100 |
| International | DHL / FedEx Air Express | 7-12 Business Days | Calculated at Checkout |
3. Shipment Tracking
As soon as your order has been dispatched from our warehouse, you will receive an email containing a link with tracking details. You can track your shipment anytime.
Go to Order Tracking Page →4. Customs, Duties & Import Fees
For international shipments, customs duty, import tariffs, and local taxes may be applied once the shipment reaches your country. These charges are the recipient's responsibility and are not collected by Marrie Western Shop. Please check your country's customs policy for accurate details.
5. Damaged or Lost Shipments
If your package arrived damaged during transit, or if tracking has stalled for over 7 business days, please email us at support@marriewesternshop.com or contact us via our Contact form. We will coordinate with the courier partners immediately to resolve it or issue a replacement where applicable.
Questions About Your Delivery?
Our team is online to assist you. If you have custom requests or need shipping adjustments, please get in touch.
Contact Customer Support